Low customer retention
Customers buy from you once or twice, then disappear forever, never to be heard from again. It’s a complete mystery as to why they don’t ever come back.
Lack of conversion
Your traffic has been steadily growing, but the sales aren’t coming through. People are happy take a look around your site and walk right out of the door without a single purchase. Why, though?
Product launch failure
You prep for months for a product line extension. You’ve put your blood, sweat, and tears into this launch. Launch day comes, passes, and your sales are disappointing. What went wrong?
It’s not easy. There are countless ways to upset customers and make them feel disillusioned and abandoned.
Without a doubt you have limited resources in some way, whether it be time, budget, or talent – where should you go from here?
The best thing you can do for your business is begin to listen to your customers. They will tell you what’s wrong in a heartbeat. After you gain a greater understanding of their pain, you can help them move on from being disappointed to being happy.
Once you’ve earned their trust, they’ll tell their friends and colleagues all about you. Before you know it, you have better business than ever.
Junglemethod is a creative strategy agency for creative online businesses and stores. We specialize in helping your business turn your customers into diehard fans with our user experience strategy programs.